Terms & Conditions
We accept payments via Paypal, according to the paypal regulations.
the parcel number will be included in every paypal payment, for inspection by our clients.
For more information please visit: paypal.com
Shipping & Delivery:
We are interested in shipping as soon as possible. We ship our shipments up to 24 hours from purchase, we ship from Monday to Friday, until 3 pm. We carry out shipments all over the world, we use postal services, as well as the Global Express courier service, thanks to this solution we can provide the optimal delivery time completely free of charge. Our clients are not required to pay for shipping.
Average delivery times of our shipments:
Europe, Cyprus, Russia, Israel: 2-4 business days
North America, Africa, South America, Central America and Asia, Australia and Oceania, as a standard, 85% of shipments arrive within 5-7 business days.
Each parcel is sealed, photographed and given with its unique tracking number - available on line depending on the country of destination.
We accept returns within 14 business days of receiving the product by the customer. Payments will be refunded after we receive the package from the customer.
The cost of the refund is charged to the buyer.
The packaging can not be opened, if the packaging will bear the opening marks and the loss, the return will not be accepted.
Damaged or Wrong Items:
Occasionally items may be damaged during transit, which is unfortunately out of our control. Should this happen, please contact customer service for assistance within 3 business days of receiving the order. Do not throw the damaged product or packing slip away! You will be asked to provide photographic proof of damage (or evidence of any missing items). Depending on the circumstances, you may be asked to file a claim with the appropriate shipping courier to receive reimbursement for the damaged items. If you receive the wrong items by mistake, please leave the products unopened and contact customer service immediately. For a full refund or exchange of product, customer service must be notified within 7 business days of the package's initial arrival.
Green Labs Nutrition.com operates out of European Union, and sources its supplements from all over the world. We make a pledge of transparency to sell pure supplements with no unnecessary additives. To ensure our customers receive the highest quality products, we require suppliers to pass a stringent qualification process. Suppliers must meet our standards in facilities, machines/equipment, production, and process control before products are cleared for distribution. In addition, we test all products to ensure they pass our quality and purity standards.
We source our products from all over the world. If you have questions regarding the country of origin or other information for a certain product, you can request a certificate of analysis at any time by contacting us AT: firstname.lastname@example.org
Privacy & Security:
Personal identification information:
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information:
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies:
How we use collected information:
Green Labs Nutrition may collect and use Users personal information for the following purposes:
- To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We may use feedback you provide to improve our products and services.
- To process payments
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To share your information with third parties
We may share or sell information with third parties for marketing or other purposes.
- To run a promotion, contest, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
We may use the email address to send User information and updates pertaining to their order. It may also be used to respond to their inquiries, questions, and/or other requests. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information:
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Sharing your personal information
We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Compliance with children's online privacy protection act
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our Site from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.